Terms and Conditions
The use of this site is governed by the Terms and Conditions agreement of sale set forth below. Your use of this site or purchase from Ghost Racks Pty Ltd indicates your acceptance of these terms and conditions. Ghost Racks Pty Ltd reserves the right to make changes to this website and these terms and conditions at any time without any prior notice. Ghost Racks Pty Ltd is the service provider; it is also referred to as “Ghost Racks”, “us” and “we”. Customer is the person or organisation who purchases or seeks services from Ghost Racks; it is also referred to as “you”.
All orders placed are subject to confirmation and acceptance by Ghost Racks Pty Ltd. To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.
Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing or phoning. For some organisations where a purchase order is necessary, we still encourage the orders to be placed online and followed by a summarised purchase order. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our website.
For online orders, accepted payments include credit cards (Visa/ Master card ONLY).
The title of the goods supplied does not pass to the customer from Ghost Racks until the full amount is paid to Ghost Racks Pty Ltd.
Australia Estimated shipping times: 1-3 business days
We deliver our clothing and accessories with Aus Post Standard post service and it can take up to 1-3 business days for the parcel to reach you.
To find out estimated delivery to regional areas visit Australia Post.
International Estimated shipping times: 6+ business days
We deliver our clothing and accessories via standard post and it takes a minimum of 6 business days for the parcel to reach those within major metro areas and capital cities.
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Ghost Racks will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
RETURN AND REFUND
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order. There are no returns on custom order racks. Return for other products for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return shipping. Any incorrect, missing or damaged items received must be reported to Ghost Racks within 24 hours of you receiving the delivery. This can only be done by E-mail. If the item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. Ghost Racks owns the title of any extra goods shipped with your order that have been despatched in error.
RETURN AND REFUND: CLOTHING AND ACCESSORIES
Ghost Racks do not issue refunds.
A refund may be provided in the case of a damaged or faulty item. Goods are inspected before packaging to ensure they are in excellent condition. Products are packaged carefully to ensure a minimal chance of damage during transit. If you receive a damaged or defective item please contact Ghost Racks within 14 days of purchase to be eligible for an exchange or a refund.
All racks sold by Ghost Racks come with a warranty to be free from any manufacturing defects or faults. All racks are NOT warranted against breakage. This warranty is not transferable. Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances. Warranty only covers the item(s) sold by Ghost Racks. A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Ghost Racks to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer’s credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Ghost Racks also reserves the right to charge the labour cost for examining these goods where no fault was found. All warranties are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged. Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. The customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Ghost Racks. Ghost Racks is not responsible for any parcel missing in transit, on its return back to Ghost Racks.
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this website should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images. Ghost Racks Pty Ltd ACN 610 632 016